COVID-19 Response Framework: Keeping Ontario Safe and Open

In consultation with the Chief Medical Officer of Health and other health experts, the Ontario government has developed the Keeping Ontario Safe and Open Framework. It ensures that public health measures are targeted, incremental and responsive to help limit the spread of COVID-19, while keeping schools and businesses open, maintaining health system capacity and protecting vulnerable people, including those in long-term care.

There are 5 levels of public health measures:

  • Prevent (standard measures) - green
  • Protect (strengthened measures) - yellow
  • Restrict (intermediate measures) - orange
  • Control (stringent measures) - red
  • Lockdown (maximum measures) - grey

Toronto Public Health is currently in the Grey - Lockdown category.

Lockdown (Maximum Measures) - Grey

Organized public events, social gatherings and religious services, rites and ceremonies

  • No indoor organized public events and social gatherings, except with members of the same household
    • Individuals who live alone, including seniors, may consider having exclusive, close contact with another household to help reduce the negative impacts of social isolation.
  • Limit for outdoor organized public events and social gatherings, physical distancing can be maintained:
    • 10 people outdoors
  • Limit for wedding services, funeral services and other religious services, rites or ceremonies where physical distancing can be maintained:
    • 10 people indoors
    • 10 people outdoors
  • Virtual and drive-in wedding services, funeral services and religious services, rites or ceremonies permitted

Restaurants, bars and food or drink establishments

  • Indoor and outdoor service prohibited
  • Take out, drive through and delivery permitted, including alcohol

Sports and recreational fitness facilities

  • Facilities for indoor or outdoor sports and recreational fitness activities are closed except for:
    • The sole use of high performance athletes including parasport athletes, and specified professional leagues (e.g., NHL, CFL, MLS, NBA)
    • Specified purposes (e.g., day camps, child care)
  • Outdoor recreational amenities (e.g., ice rinks, ski hills, snow trails) open with restrictions (e.g., no team sports)
  • Community centres and multi-purpose facilities (e.g., YMCA) allowed to be open for permitted activities (e.g., child care services, day camps, social services)

Meeting and event spaces

  • Closed with limited exceptions for:
    • child care and day camps for children
    • court services
    • government services
    • mental health and addiction support services (e.g., Alcoholics Anonymous) permitted to a maximum of 10 people
    • provision of social services


  • Retail generally permitted to be open for curbside pick-up or delivery only (in-person retail shopping not permitted) with some exceptions:
    • Supermarkets, grocery stores, convenience stores, hardware stores, other retailers selling groceries, beer and wine and liquor stores, pharmacies and safety supply stores permitted to be open for in-person shopping
    • 50% capacity limits where in-person shopping is permitted
    • Motor/recreational vehicle sales permitted to be open for in-person shopping by appointment only and other restrictions
    • Garden centres, plant nurseries: indoor by appointment. Permitted if public remains outdoors or by curbside pick-up or delivery
    • Outdoor markets, including farmer’s markets and holiday markets, permitted with restrictions
  • Retail outlets in malls permitted to be open for pick-up or delivery (in-person retail shopping not permitted)
    • Access to shopping malls for limited purposes, including access to businesses and organizations permitted to be open (e.g., pharmacy, dentist); food court open for take-away; malls may also establish designated pick-up points inside or adjacent to the mall
    • Subject to general rule for businesses that are open must maintain 2 metre distance while standing in line inside and outside

Personal care services

  • Closed

Casinos, bingo halls and gaming establishments

  • Closed


  • Closed, except for:
    • drive-in cinemas
    • rehearsal or performing a recorded or broadcasted event, with restrictions:
      • Performers and employees must maintain 2 metre physical distance except for purposes of the performance
      • Singers and players of brass or wind instruments must be separated from any other performers by plexiglass or other impermeable barrier
  • A safety plan is required to be prepared and made available upon request

Performing arts facilities

  • Closed to spectators
  • Rehearsal or performing a recorded or broadcasted event permitted
    • Performers and employees must maintain 2 metre physical distance except for purposes of the performance
    • Singers and players of brass or wind instruments must be separated from any other performers by plexiglass or other impermeable barrier
  • Drive-in performances permitted
  • A safety plan is required to be prepared and made available upon request

Amusement parks, water parks

  • Closed

Bathhouses and sex clubs

  • Closed

Boarding kennels and stables

  • Permitted to open for animal’s owner, or their representative, to visit the animal, assist in the care or feeding of the animal or, as applicable, ride the animal


  • Campsites must be made available only for trailers and recreational vehicles that are used by individuals who are in need of housing, or are permitted to be there by the terms of a full season contract
  • Only campsites with electricity, water service and facilities for sewage disposal may be provided for use
  • All recreational facilities in the campground and all other shared facilities in the campground, other than washrooms and showers, must be closed
  • Short-term campground rentals that were reserved on or before November 22, 2020 are permitted; no new reservations after November 22, 2020 permitted, except for individuals who are in need of housing


  • Permitted by curb-side pick-up and delivery

Driving instruction

  • In-person driving instruction not permitted
  • Virtual permitted

Household services

  • Domestic and cleaning and maintenance services permitted, including:
    • housekeepers, cooks, maids and butlers
    • personal affairs management
    • nanny services and babysitters
    • other domestic personnel
    • house cleaning
    • indoor or outdoor painting
    • pool cleaning
    • general repairs
  • Outdoor cleaning and maintenance services permitted

Horse racing

  • Training only, no races
  • No spectators

Hotels, motels

  • Permitted to operate except for any pools, fitness centres, meeting rooms and other recreational facilities that may be part of the operations of these businesses


  • Open for curbside, delivery and pick-up
  • Patrons permitted to enter libraries for contactless drop-off and pick-up, and to access computers, photocopiers, or similar services
  • May open for permitted services (e.g., day camp, child care services, mental health and addiction support services to a limit of 10 persons [AA meetings], provision of social services)
  • No classes

Marinas, boating clubs, golf courses and driving ranges

  • Marinas and boating clubs, clubhouses, restaurants, pools, meeting rooms, fitness centres or other recreational facilities on the premises closed to the public, with limited exceptions
  • Golf courses and driving ranges:
    • Outdoors permitted
    • Indoors closed
  • Indoor shooting ranges closed

Media industries

  • Film and television production, including all supporting activities such as hair, makeup and wardrobe, are permitted to open if they meet the following conditions:
    • No studio audiences may be permitted to be on the film or television set
    • The set must be configured and operated in such a way as to enable persons on the set to maintain a physical distance of at least two metres from other persons, except where necessary for the filming of the film or television production
    • Persons who provide hair or makeup services must wear appropriate personal protective equipment
  • Film and television post-production, visual effects and animation studios are permitted
  • Book and periodical production, publishing and distribution businesses are permitted
  • Interactive digital media businesses, including computer system software or application developers and publishers, and video game developers and publishers are permitted


  • Closed

Museums and other cultural amenities (for example, art galleries, science centres)

  • Closed (indoors) to members of the public
  • Drive-in or drive through only


  • Only permitted to open if they operate as a restaurant, bar, or other food and drink establishment (take-out, drive-through and delivery service only)

Personal services

  • In-person personal services not permitted, including:
    • personal shoppers
    • party and wedding planners
    • personal organizer services
    • personal physical fitness or sports trainers
    • house sitters

Photography studios and services

  • Commercial and industrial photography permitted
  • Retail photo studios closed

Real estate agencies (including pre-sale construction)

  • Permitted to operate; property showings by appointment only

Short-term rentals

  • Existing reservations as of November 22, 2020 honoured regardless of when the rental occurs
  • No new reservations after November 22, 2020 permitted, except for individuals who are in need of housing
  • This does not apply to hotels, motels, lodges, resorts and other shared rental accommodation, including student residences

Strip clubs

  • Only permitted to open if they operate as a restaurant, bar, or other food and drink establishment (take-out and delivery service only)

Tour and guide services

  • Closed

Animal services

  • Services that are permitted include:
    • Veterinary services and other businesses that provide for the health and welfare of animals, including farms, boarding kennels, stables, animal shelters and research facilities
    • Businesses that provide services for the training and provision of service animals
    • Businesses that provide pet services, including pet grooming services, pet sitting services, pet walking services and pet training service

Zoos and aquariums

  • Closed (indoors) to members of the public
  • Permitted to operate for the care of animals
  • Drive-through events permitted


City of Toronto's Health Measures

Effective November 23, 2020, Toronto is in the Grey – Lockdown category in the Province of Ontario’s COVID-19 Response Framework, which includes the following directives to help stop the spread of COVID-19:

  • Restrict close contact only to members of your household, and essential supports.
  • Having family or friends who are not members of your household in your home for a social visit is not permitted under provincial orders. Essential support workers and emergency repairpersons are allowed.
  • Outdoor organized public events or social gatherings are limited to a maximum of 10 people.
  • Businesses and workplaces should implement work-from-home wherever possible.
  • Businesses should review their HVAC systems to ensure they are in good working order
  • Workplaces should appoint a compliance officer to ensure implementation of occupational health and safety and infection prevention and control measures.
  • Indoor dining, outdoor dining and patios are not permitted. Take-out, drive-thru and delivery options remain available and are strongly encouraged to support local businesses.
  • All indoor gyms and recreational programs are closed, with some City-operated community centres open for community supports such as food banks.
  • Malls are closed, except for essential businesses.
  • All non-essential retail stores are closed, except for curbside pickup. Large retailers with a grocery section can remain open at 50 per cent capacity.
  • Capacity of big box and essential businesses is limited to 50 per cent.
  • All hair salons, barber shops, nail salons and tattoo parlours are closed.
  • Meeting and event spaces will remain closed.
  • Casinos, bingo halls and other gaming establishments remain closed.
  • Non-essential travel outside of one’s own community is strongly discouraged.
  • Residents are strongly encouraged to stay home, except for essential travel, such as groceries and other necessities, including pharmacy visits, healthcare appointments, exercise, and going to school, child care, and work.

The class order issued by Toronto’s Medical Officer of Health on November 13, 2020 with additional measures for Toronto has been revoked as the provisions in that order are covered by the provincial regulations that are currently in effect.

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