Vaccination Certificates - Frequently Asked Questions

Published on September 20, 2021

How do I get proof of vaccination if I have a red and white health card? 

Individuals who have a red and white health card can call the Provincial Vaccine Contact Centre at 1-833-943-3900 to arrange to receive their vaccine receipt. 

What if I don't have a health card? 

Individuals who do not have a health card can contact their local public health unit (Toronto Public Health can be reached at 416-338-7600) to have their identity verified and to receive a COVID ID/Personal Access Code. Individuals can then call the Provincial Vaccine Contact Centre at 1-833-943-3900 to provide this COVID ID in order to arrange to receive their vaccine receipt. 

What if I don't have an address? 

Individuals who do not have an address can call the Provincial Vaccine Contact Centre at 1-833-943-3900 to arrange to receive their vaccination receipt delivered to a trusted friend, family member or community organization.

What if I don't have a printer? 

The Ministry is working on additional supports and services to assist Ontario residents who need help obtaining proof of vaccination, including requesting a copy be sent by mail. Those who need support obtaining a copy of their vaccination receipt (e.g. no access to a computer or printer) can call the Provincial Vaccine Contact Centre at 1-833-943-3900. Alternatively, individuals can visit their local library or ask a trusted friend or organization to help print a copy. 

Please note that you can also reach out to my office if you need help printing your COVID-19 Vaccination Certificate. Please call 416-259-2249 or email [email protected] to arrange a visit for your vaccine certificates. 

What if I got one of my vaccine doses out of province/country? 

Ontarians who received their first or second dose of the COVID-19 vaccine out of province should contact their local public health unit to record their information and receive an Ontario receipt that they can access or print from the provincial booking portal. Both proof of identity along with proof of vaccination will be required.